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SAFETY

Yes, Milkdot products have been thoroughly tested for lead and phthalates by a Consumer Product Safety Commission third-party accredited lab and meets the guidelines of the Consumer Product Safety Improvement Act for lead and phthalates. 
For more information about the CPSIA, please visit: http://www.cpsc.gov/about/cpsia/sect101.html 

Returns and exchanges

Your Milkdot product on arrival should be free from defects in materials and workmanship. All defective items must be returned for inspection and will be replaced at our discretion. Damages caused by normal wear (i.e., zipper wear) and the natural breakdown of materials, accidents, improper care or use do not qualify for returns or exchanges. 

If you are not 100% satisfied with your product purchase from this Site, you may return the product for a refund or exchange under the conditions as follows:

We must be contacted within 10 days after you have received the product explaining the reason for the return or exchange. The goods must be returned to Milkdot in new and unused condition with their original tags and packaging. Please include a copy of your order receipt and order number. All shipping and handling charges are non-refundable. Please ensure that your package has a tracking number and that shipping charges are prepaid. Without a tracking number, we will not be able to track lost packages.

Returns for orders over $200 are subject to a restocking fee that will not exceed 5% of the original total order cost.

If you were shipped the wrong product, please contact us immediately after you discover the error. The product must be returned to Milkdot in new and unused condition with their original tags and packaging. Please include a copy of your order receipt and order number. We will arrange for the shipping of the product back to our location. After inspection and confirmation that the product qualifies for replacement, we will ship the correct product, at no additional cost.

If you discover shipping damage and damage to the product, you must contact us immediately. We will arrange for the shipping of the product back to our location. After inspection and confirmation that the product qualifies for replacement, we will ship a replacement product, at no additional cost.

We advise contacting the retailer where you originally purchased your Milkdot product but you are welcome to contact us if you have any questions about our products.

You can email us with inquiries at: info@milkdot.com

Shipping

Your order will be processed and shipped within 48 hours.

Yes we do for some countries. When placing your order, our website will let you know if your country is eligible for shipping. Orders will ship by USPS First Class International only.

Yes, for international shipping, any customs or duty fees will be the recipient's responsibility.

Care & cleaning

Spot clean with a damp cloth and mild detergent if needed. Wipe dry and allow to air dry.

We don't recommend this. However, should you decide to use a washing machine to wash your Stöh lunch tote, place the lunch bag in a pillow case to protect the milkdot logo from getting scratched in the washer. Use cold water and gentle cycle settings and allow to air dry only. Please note that we do not take any responsibility for any damages to the product as a result of using a washing machine.

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