FAQS

At Milkdot Inc. (”Milkdot”) our primary objective is to provide our Web Site customers with originally designed, quality and safe products.
Our product has been thoroughly tested for lead by a Consumer Product Safety Commission certified lab and meets the guidelines of the Consumer
Product Safety Improvement Act for lead. Milkdot products are PVC-free, BPA-free and lead-safe.
Shopping at our site is safe, and guaranteed by CCNow.

Returns and exchanges
Your Milkdot product on arrival should be free from defects in materials and workmanship.
All defective items must be returned for inspection and will be replaced at our discretion.
Damages caused by normal wear and the natural breakdown of materials, accidents, improper care or use do not qualify for returns or exchanges.
If you are not 100% satisfied with your product purchase from this Site, you may return the product for a refund or exchange under the conditions as follows:

Milkdot must be contacted within 10 days after you have received the product explaining the reason for the return or exchange. The goods must be returned
to Milkdot in new and unused condition with their original tags and packaging. Please include a copy of your order receipt and order number. All shipping and
handling charges are non-refundable. Please ensure that your package has a tracking number and that shipping charges are prepaid.

If you were shipped the wrong product, Milkdot must be contacted immediately after you discover the error. The goods must be returned to Milkdot in
new and unused condtion with their original tags and packaging. Please include a copy of your order receipt and order number. Milkdot will arrange for
the shipping of the product back to our location. After inspection and confirmation that the product qualifies for replacement, Milkdot will ship a replacement
product, at no additional cost. If you discover shipping damage and damage to the product, you must contact Milkdot immediately. Milkdot will arrange for
the shipping of the product back to our location. Milkdot will ship a replacement product to you at no additional cost.

Milkdot will only return/exchange items purchased through Milkdot.com. Products purchased through a Milkdot retailer must be returned/exchanged through
that specific retailer under their own return/exchange policy.

Please email returns@milkdot.com for return or exchange information.

Care Instructions
Spot clean with a damp cloth and mild soap if needed. Wipe dry and allow to air dry.
Do not machine wash or dry.